Prism Manpower Services

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Job Opening For The Post Of Help Desk Executive And Team Leader At Bandra Kurla Complex, Mumbai.

0 - 6 Years

Mumbai, Navi Mumbai


Job Description

Dear Candidate,

We have a job opening for the post of Help Desk executive and Team Leader at Bandra Kurla Complex, Mumbai.

Please find below the job description for Both the job opening.

Job Description:

Helpdesk Executive:
1. Candidate should be a graduate in any discipline
2. Excellent communication skills, spoken and written
3. Fluency in English, Hindi. Additional languages known would be an added advantage
4. Pleasant tone and pace of speech
5. Prior experience in BPO/Call Center/Helpdesk of any nature
6. Proficient in handling multiple computer applications at the same time.
7. Basic technical know-how of Windows OS
8. Knowledge of MS Office Tools is and added advantage
Team Leader
1. Candidate should be a graduate in any discipline
2. Excellent communication skills, spoken and written
3. Fluency in English, Hindi. Additional languages known would be an added advantage
4. Pleasant tone and pace of speech
5. Prior experience in BPO/Call Center/Helpdesk of any nature (up to 3 years) )(Banking, Insurance back office preferred)
6. Out of the total experience at least one year should be in a supervisory role managing a team size of 10-15 executives
7. Managing escalations
8. Providing on job coaching to executives. Providing soft skills coaching.
9. Quality monitoring and feedback to executives
10. Providing various MIS related to the team performance
11. Coordinating with various teams related to the project
12. Maintaining optimum staffing
If Interested please share your details with your resume as mentioned below.

Salary Drawing :

Salary Expected :

Total Experience :

Notice Period :

Kindly revert back for any clarification.

Salary 1 Lac To 2 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 0 - 6 Years
Qualification Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree

Key Skills

Help Desk Executive Help Desk Coordinator Help Desk Operations BPO Executive KPO Call Center Executive Customer Service Executive Team Leader

Company Profile

Company Name

Prism manpower services

About Company Prism manpower services is placement organisation, we provide consultancy services to multinational companies PAN India
Email ID prismmanpower@yahoo.in

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