Prism Manpower Services

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HELP DESK - TEAM LEAD / Leader (DAY Shift)

3 - 8 Years

Mumbai, Navi Mumbai

Job Description

Handle first level of escalations
Ensure smooth functioning of all the helpdesk activities
Help nurture a positive work atmosphere amongst helpdesk agents
To train executive agents on all the activities run by the helpdesk including basic soft skills

Should be a graduate in any discipline
Excellent communication skills,spoken and written
Fluency in English,Hindi.
at least one year should be in a supervisory role managing a
team size of 10-15 executives
Prior experience in BPO/Call Center/Helpdesk

Salary 2 Lac 25 Thousand To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 3 - 8 Years
Qualification Other Bachelor Degree

Key Skills

team leader Team Coach Team Leader Operations Team Commander

Company Profile

Company Name

Prism manpower services

About Company Prism manpower services is placement organisation, we provide consultancy services to multinational companies PAN India
Contact Person Nandesh
Address 403,4th Floor, Paradigm Business Center, Near Vaishali Bar & Restaurant, Sakinaka Kurla Road, Safed Pool, Andheri East. Timing between 1 pm to 6 pm
Mobile 7738553888
Email ID

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