Mumbai, Navi Mumbai
Provide customer service to customers buying online.
Use phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services.
Manage order processing cycle with other departments.
Helping customers in the online buying journey.
Helping customers to resolve any post-sales issues.
Resolving escalated cases with unsatisfied customers.
Atleast 2 years of excellent customer services via different communication channels like phone, instant messaging and email.
Must be proficient in written and verbal English with an additional language of Hindi.
Knowledge of any other regional language(s) such as Marathi will be added advantage.
Photographic, Mobile Phone and / or Tablet PC Knowledge or experience is a benefit.
|Experience||2 - 6 Years|
|Salary||2 Lac To 2 Lac 50 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Qualification||Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree|
|Key Skills||Customer Service Assistant Customer Service Associate Customer Service Officer Customer Service Representative|
Prism manpower services
|About Company||Prism manpower services is placement organisation, we provide consultancy services to multinational companies PAN India|
|Contact Person||Shravya / Nandesh|
|Address||403,Paradigm Business Center, Opp Milk Dairy,Andheri Kurla Rd, Safed pool Sakinaka,Andheri E Mumbai|